Frequently Asked Questions

What is your cancellation policy?

Cancellations made at least 48 hours in advance receive a full refund. Cancellations within 48 hours forfeit the 20% deposit.

We deliver to approved locations within our service area around Asheville, including many lodging locations, cabins, hotels, and convenient meeting points.

We bring the bike to you so you don’t have to transport it yourself.

Yes. We’ll help you get familiar with the bike and answer basic questions before your ride.

Yes. We can provide local suggestions based on where you’re staying, your experience level, and the type of ride you’re looking for. Check out our blog for trail info!

Yes. Free bike helmets are included with direct bookings.

 

No. WayOut is designed for riders who want a simpler, more supported rental experience. Whether you’re comfortable on singletrack or just want help getting started, we’ll help make the process easier.

Get Your Bike Rental Delivered

Spend less time loading, hauling, and coordinating gear, and more time riding.